The Elevated Essentials

The elevated foundation for SMMs ready to let go of the admin overload.

Ideal for: SMMs with 3–5 clients needing structure, clarity, and support.

What’s Included:

  • White-glove onboarding & offboarding coordination to elevate your client experience

  • Invoice & contract assistance (sending, organizing, tracking)

  • Luxury-level digital organization — curated Google Drive, Canva libraries, and shared assets

  • Scheduling & approvals coordination to keep deliverables moving seamlessly

  • Daily oversight of client accounts to ensure deliverables are on track

  • Proactive light follow-ups to ensure clients provide what’s needed (missing assets, approvals, reminders)

  • Light project management system maintenance to keep workflows clean and consistent

  • Weekly CEO-style operations updates outlining priorities

THE SIGNATURE OPERATIONS

A deeper, more intentional partnership — where your agency begins to run with rhythm and refinement.

Ideal for: SMMs with 6–10 clients, growing teams, or increasing complexity who need daily operational leadership.

Includes everything in Tier 1, PLUS:

  • Full client communication management via email
    Handled with your brand’s tone, warmth, and professionalism.

  • Content calendar oversight + trend sourcing support
    Ensuring your ideas, strategies, and upcoming launches stay aligned + timely.

  • Team task management & coordination
    Organizing daily/weekly tasks inside project management system for designers, editors, VAs, or contractors.

  • Meeting notes + implementation
    Attending strategy calls, taking detailed notes, and translating them into actionable tasks in project management system.

  • Deeper workflow management
    Ensuring every client project flows from intake → draft → approval → scheduled with ease.

  • Calendar management at an operational level
    Scheduling, reminders, priority organization, and workload planning.

The Elite Suite

Your private operations department — reserved for SMMs scaling into true agency leadership.

Ideal for: High-volume SMMs, boutique agencies, or founders running launches, education, mentorship, or large creative teams.

Includes everything in Tier 1 + Tier 2, PLUS:

  • Real-time client communication management (during business hours)
    Clients & teams first point of contact.

  • Advanced project management/operations architecture
    Full workflow builds, automations, SOP development, and agency-level systems design.

  • Done-for-you launch & campaign operations
    We handle your timelines, deliverables, coordination, follow-ups, and asset organization so every launch runs smoothly.

  • High-level founder support: calendar oversight, inbox triage, task reminders, meeting prep, and essential business admin.

  • Quarterly operational upgrades — refreshed workflows, elevated client journeys, updated templates, refined touchpoints, and strengthened backend systems to match your agency’s growth.

  • Client experience optimization
    Refining onboarding, offboarding, communication standards, templates, and workflows into a luxury client journey.

  • Weekly strategy calls
    Intentional, CEO-level support that keeps the business aligned, scalable, and structured.